Electric Heating Company services are returning to normal.
At The Electric Heating Company we go that extra mile and provide you with free next working day delivery
on almost all of our products when delivered to mainland UK addresses.
To receive your product by the next working day you must place your order online or over the phone with us before 12pm. For orders placed before 12pm Monday-Thursday you will receive next day delivery.
Any orders placed on a Friday before 12pm should be delivered on the following Monday. Weekends and public holidays are not classed as working days.
For delivery to addresses outside mainland UK we can deliver to your preferred freight forwarder. You will be charged a normal delivery for this.
Alternatively, we can arrange a full delivery for you. This includes, but is not limited to, the Channel Islands, the Isle of Wight, the Isle of Man and the Scottish Isles. Contact our friendly sales team for the cost of delivery to your address.
Whilst we do our best to ensure fast delivery to our valued customers located in remote areas such as the Scottish Highlands or Islands, delivery times of 2 – 4 working days should be expected.
Standard Delivery times are between 8AM and 5PM. Prior to your product being dispatched you will receive a telephone call to confirm your delivery date.
If you have provided a mobile telephone number with your order and requested SMS delivery alerts, you will receive a free SMS alert up to two hours prior to your product being delivered.
Whilst we do our utmost to ensure your product is delivered next day however we cannot guarantee this in all cases. The delivery date is an estimate only which can be affected by courier service delays, product availability, weather and delivery location. If you are having your product professionally installed we highly recommend waiting until you have received the product before arranging a fitting date. We cannot be held responsible for contractor’s costs if delivery is delayed. Please see our terms and conditions for more information.
For security reasons, all deliveries must be signed for. Make sure that you or a trusted neighbour will be on hand to sign for the delivery. In the unlikely event that you receive a damaged item please let us know within 48 hours so we can organise a replacement.
Please note: our delivery service is a standard doorstep delivery service, our couriers will not be able to carry deliveries into your property or upstairs. You will need to be on hand to collect and sign for your delivery from the entrance of the building. Please be aware of this when choosing a delivery date.
We can offer a morning delivery or a timed booking delivery for a variable surcharge depending on your delivery location.
A Saturday morning delivery is available on request but also carries a variable surcharge depending on your delivery location.
Unfortunately Sunday delivery is not possible.
For our heavier products, we recommend you have assistance from a second person to be able to unload and accept the delivery.
Heavier items and orders of four or more radiators will be delivered on a pallet. All pallets are delivered at the side of the road; unfortunately the courier drivers are not insured to help you carry the items into your home.
If you prefer, a collection service is available from our warehouse in Blantyre, South Lanarkshire. Give us a call on 01698 820 533 to arrange a suitable collection time.
Unit 40 Block 5 Third Road
Blantyre Industrial Estate
Monday to Thursday: 8.30am to 5:00pm
Friday: 8:30am to 4.30pm
Weekends and Bank Holidays: Closed
K Kerr, West Lothian
Your guys have just been and I’d like to say how helpful, friendly and professional they both were. They are a credit to your company and made me feel reassured. Thank you for responding so quickly and for getting the issue fixed.
R Stacey, Wokingham
I want to extend a massive thank you to you for being so proactive and so friendly about my issues. Considering I emailed you on a Sunday and you had the resolve to me by circa 9.19am on Monday I am very impressed.
Thank you again for the excellent customer service shown by you and the team. A client problem resolved quickly, easily and pleasantly. It’s almost a rarity these days.
Mrs J McCrossan
Please don’t take this to be condescending in any way but it was so refreshing to deal with someone who was efficient and willing to help especially when I really didn’t know what I was needing. Many thanks.
Kevin Brown, Precision Plastics (Guernsey) Limited
We are a medium sized independent Builders & Plumbers Merchant / Home Improvement Centre based in the Channel Islands and always looking for quality products to add to our portfolio and offer to our discerning customers. Quality is important on a contained Island market as word of mouth plays a large part in the success of our business.
We took on EHC in 2012 and , in a nutshell, “haven’t looked back”. The Comet range of boilers has proved very popular with installers and householders alike and is now being seen by developers as the perfect choice for their projects giving us many repeat sales. We have also received very favourable comments on their solar equipment.
Having reliable back-up is a major factor on island and to this end EHC have proved to be a top-rated supplier always quick to deal with any minor problems that may arise.
Speed of delivery is excellent, positive feedback from our customers is as good as 100%, and their support at trade shows and provision of display product has provided us as a supplier with all we could ask for.