Customer Care

Customer Care

The Electric Heating Company are committed to providing our Customers with the best possible advice reduce Energy Consumption and Running Costs. With our vast experience of the Electric Heating market over the last decade we have developed comprehensive Energy Efficient Products and ground breaking Customer Service Packages.

For all customers, our experienced staff will ensure they;

  • Understand your heating and/or hot water requirements and your lifestyle;
  • Carefully consider what EHC products would meet your requirements;
  • Where you require an installer to fit the chosen products, arranging for an EHC Accredited Installer to visit your property to quote for the installation and ensure that the Incoming Mains to the property has the capacity to operate the relevant products;
  • Provide basic advice on electricity Tariffs to consider for operating your chosen products;
  • Ensuring you understand how to operate and control the chosen product; and
  • Provision of basic advice on how to efficiently heat your home.
Due to the number of Electricity suppliers throughout the UK and the diverse nature of the various tariffs offered by them, choosing the correct option can often be confusing which is why EHC developed the unique ‘Total Care Package’.

  • Energy Information Pack
  • Assistance with Electricity Load Checks if required
  • Supply of Tariff rates and relevant times depending on area
  • Providing Running cost indications
  • Arranging Change of Power supplier and ordering required Meter
  • Arranging Monthly Payment plans and Direct Debit Details

As a valued EHC Customer you are able to benefit from aspects of our ‘Total Care Package’ online.

Please download our ‘Energy Information Pack’ which details comprehensive information regarding the Economy 10 tariff offered by Scottish & Southern with associated Running Costs indications.

The Total Care Package offered by The Electric Heating Company (“EHC”) to its Registered Social Landlord (“RSL”) customers provides a comprehensive education process and support mechanism to assist Tenants in controlling their electric heating and hot water resulting in an efficient and affordable system. The Total Care Package by EHC really is a unique and first class service which assists Tenants in efficiently heating their home. If you are an RSL and would like more details on The Total Care Package by The Electric Heating Company please contact us on 01698 820 533.

The Total Care Package by EHC is a unique service that puts the Tenant at the centre of the process when an EHC electric heating system is being installed by their RSL. With a dedicated team of Customer Liaison Managers, EHC provide the Tenant and the RSL with;·

  • Assistance in the initial specification of the electric heating system being installed in the property;
  • Assistance in completing property Load Checks and liaising with relevant Electricity Supplier responsible for the Load Check or Mains upgrade if required;
  • Consideration of an appropriate Electricity Tariff suitable for the chosen electric heating system and the Tenants lifestyle;·
  • Indicative running costs;
  • Assistance with any change of Meter required if a new Electricity Provider and tariff is chosen by the Tenant;
  • Ensuring the Tenant considers the most appropriate payment method to suit their individual circumstances; and
  • Onsite education to each individual Tenant to ensure they understand how to operate and control the EHC electric heating system installed in their home.

The Total Care Package by EHC does not finish after the installation and Tenant education has been completed. EHC Customer Liaison Managers will continue to provide ongoing support to the Tenant to help monitor their electricity costs. For Tenants who struggle to afford heating their home, this is an invaluable service.

If the Tenant requires additional assistance in the operation of their new heating system, the EHC Customer Liaison Manager will undertake another onsite visit if required or provide telephone support if more appropriate to the Tenants query. The EHC Customer Liaison Manager will also provide other general advice to Tenants to ensure they keep their home warm in the most efficient way possible.

For the RSL, the Total Care Package provides the additional benefit that for the entire life time the EHC electric heating system is installed in each RSL property, the Total Care Package will continue to apply to that property. This means when a new Tenant moves into the property, the EHC Customer Liaison Manager will start the Tenant education process afresh. For the RSL, the Total Care Package applies to each property and is not Tenant specific.

The Total Care Package by EHC really is a unique and first class service which assists Tenants in efficiently heating their home.

Energy Information

Keeping A Warm Home
Ecomomy 10 Best Practice
Scottish & Southern Economy 10 Tariff
Scottish & Southern Economy 10 Hours
Indicative Running Costs
Setting Your Programmer