Posted on 20th March 2020
EHC would like to share an update regarding our response to the current COVID-19 (Coronavirus) world pandemic. We are currently following strict Government Guideline and we are continuing to keep up to date with current events and announcements. Our Offices will be closed from Tuesday 24th March at 5pm and will remain closed until we are informed by the UK Government that its deemed safe to reopen.
EHC Technical Team will work remotely to provide support and answer any enquiries. Should there be a requirement for technical support you may contact our team on 01698 820533. We ask for your patience in these testing times as the telephone lines may be busy, and if we miss your call, we will endeavour to call you back at the earliest opportunity. Alternatively, you can email your name, telephone number and technical enquiry to firstname.lastname@example.org and we will reply to you as soon as possible.
Emergency Replacement Parts
EHC will endeavour to dispatch all replacement parts, however this will be at our courier’s discretion. There may be a limited supply of boiler replacement parts as supply routes from Europe may be affected. Warranty terms apply to replacement parts as normal.
EHC will only dispatch non-essential parts on a case by case basis. Eg. Where a complete boiler is required to maintain the heating & hot water within the property.
Mrs J McCrossan
Please don’t take this to be condescending in any way but it was so refreshing to deal with someone who was efficient and willing to help especially when I really didn’t know what I was needing. Many thanks.
R Stacey, Wokingham
I want to extend a massive thank you to you for being so proactive and so friendly about my issues. Considering I emailed you on a Sunday and you had the resolve to me by circa 9.19am on Monday I am very impressed.
Thank you again for the excellent customer service shown by you and the team. A client problem resolved quickly, easily and pleasantly. It’s almost a rarity these days.
Mr Thomas, ‘X’ Council, Lincolnshire
I have recently received a call from the Housing Officer on behalf of the residents of x Court, wanting to pass her thanks on to Kevin.
She informed me that he has been extremely helpful throughout the whole process of the Total Care Package from start to finish and even afterwards.
Once again many thanks from the residents and from myself.
Kevin Andrews, Installer, Cornwall
I am an installer of these modern, efficient electric radiators in Devon and Cornwall.
From experience, they are excellent heaters from an excellent company.
All the staff are very friendly and helpful. They are a pleasure to do business with.