Posted on 20th March 2020
EHC would like to share an update regarding our response to the current COVID-19 (Coronavirus) world pandemic. We are currently following strict Government Guideline and we are continuing to keep up to date with current events and announcements. Our Offices will be closed from Tuesday 24th March at 5pm and will remain closed until we are informed by the UK Government that its deemed safe to reopen.
Technical Support
EHC Technical Team will work remotely to provide support and answer any enquiries. Should there be a requirement for technical support you may contact our team on 01698 820533. We ask for your patience in these testing times as the telephone lines may be busy, and if we miss your call, we will endeavour to call you back at the earliest opportunity. Alternatively, you can email your name, telephone number and technical enquiry to info@electric-heatingcompany.co.uk and we will reply to you as soon as possible.
Emergency Replacement Parts
EHC will endeavour to dispatch all replacement parts, however this will be at our courier’s discretion. There may be a limited supply of boiler replacement parts as supply routes from Europe may be affected. Warranty terms apply to replacement parts as normal.
Non-Essential Items
EHC will only dispatch non-essential parts on a case by case basis. Eg. Where a complete boiler is required to maintain the heating & hot water within the property.
Mrs J McCrossanPlease don’t take this to be condescending in any way but it was so refreshing to deal with someone who was efficient and willing to help especially when I really didn’t know what I was needing. Many thanks.
Kevin Andrews, Installer, CornwallI am an installer of these modern, efficient electric radiators in Devon and Cornwall.
From experience, they are excellent heaters from an excellent company.
All the staff are very friendly and helpful. They are a pleasure to do business with.
K Kerr, West LothianYour guys have just been and I’d like to say how helpful, friendly and professional they both were. They are a credit to your company and made me feel reassured. Thank you for responding so quickly and for getting the issue fixed.
Kevin Brown, Precision Plastics (Guernsey) LimitedWe are a medium sized independent Builders & Plumbers Merchant / Home Improvement Centre based in the Channel Islands and always looking for quality products to add to our portfolio and offer to our discerning customers. Quality is important on a contained Island market as word of mouth plays a large part in the success of our business.
We took on EHC in 2012 and , in a nutshell, “haven’t looked back”. The Comet range of boilers has proved very popular with installers and householders alike and is now being seen by developers as the perfect choice for their projects giving us many repeat sales. We have also received very favourable comments on their solar equipment.
Having reliable back-up is a major factor on island and to this end EHC have proved to be a top-rated supplier always quick to deal with any minor problems that may arise.
Speed of delivery is excellent, positive feedback from our customers is as good as 100%, and their support at trade shows and provision of display product has provided us as a supplier with all we could ask for.
Contact
01698 820533info@electric-heatingcompany.co.uk
Block 5, Unit 40, Third Road, Blantyre Industrial Estate, Blantyre, South Lanarkshire G72 0UP
