Posted on 20th March 2020
EHC would like to share an update regarding our response to the current COVID-19 (Coronavirus) world pandemic. We are currently following strict Government Guideline and we are continuing to keep up to date with current events and announcements. Our Offices will be closed from Tuesday 24th March at 5pm and will remain closed until we are informed by the UK Government that its deemed safe to reopen.
Technical Support
EHC Technical Team will work remotely to provide support and answer any enquiries. Should there be a requirement for technical support you may contact our team on 01698 820533. We ask for your patience in these testing times as the telephone lines may be busy, and if we miss your call, we will endeavour to call you back at the earliest opportunity. Alternatively, you can email your name, telephone number and technical enquiry to info@electric-heatingcompany.co.uk and we will reply to you as soon as possible.
Emergency Replacement Parts
EHC will endeavour to dispatch all replacement parts, however this will be at our courier’s discretion. There may be a limited supply of boiler replacement parts as supply routes from Europe may be affected. Warranty terms apply to replacement parts as normal.
Non-Essential Items
EHC will only dispatch non-essential parts on a case by case basis. Eg. Where a complete boiler is required to maintain the heating & hot water within the property.
Joanne Greenwood, North YorkshireAn ode to my lovely new bathroom radiator
A helpful young chap knocked at my door today
To deliver my radiator, of which I must say
Has thrilled me, the manufacturing quality superb
Purchased to keep toasty whilst soaking in my tub
I’m delighted with the colour RAL6019
The pale green restful & calming…..simply divine
So thank you so much from my Hubby and me
To the German engineers, Carole, and all at EHC
Mrs J McCrossanPlease don’t take this to be condescending in any way but it was so refreshing to deal with someone who was efficient and willing to help especially when I really didn’t know what I was needing. Many thanks.
R Stacey, WokinghamI want to extend a massive thank you to you for being so proactive and so friendly about my issues. Considering I emailed you on a Sunday and you had the resolve to me by circa 9.19am on Monday I am very impressed.
Thank you again for the excellent customer service shown by you and the team. A client problem resolved quickly, easily and pleasantly. It’s almost a rarity these days.
K Kerr, West LothianYour guys have just been and I’d like to say how helpful, friendly and professional they both were. They are a credit to your company and made me feel reassured. Thank you for responding so quickly and for getting the issue fixed.
Contact
01698 820533info@electric-heatingcompany.co.uk
Block 5, Unit 40, Third Road, Blantyre Industrial Estate, Blantyre, South Lanarkshire G72 0UP