terms and conditions
AHC’s will only install EHC Products for sales leads and repairs provided by EHC to the AHC. As part of EHC’s customer care service all customers will be contacted after the installation or repair. A customer satisfaction survey will be supplied and recorded on EHC’s database.
AHC’s are obliged to promote EHC products where practical for their normal scope of work within the designated Post Code areas.
EHC will send enquiries to the AHC nearest in postcode or area to the customer. No other company will receive these enquiries unless agreed between EHC and AHC.
All customer enquiries and warranty repairs which are passed to an AHC require the AHC to contact the customer in question within 24 hours of receiving the enquiry from EHC. Where an AHC cannot meet this requirement EHC should be notified at the earliest opportunity.
AHC to inform the customer after installation to register the product on the EHC website or return the completed Product Warranty Card.
AHC’s will receive an additional discount off the trade price of 7.5% when ordering direct from EHC, certain products like boiler and cylinder packages are exempt from this discount.
When carrying out a warranty repair all labour costs must be pre-agreed where reasonably practicably before commencing the work. Where replacement parts are issued by EHC it is the AHC’s responsibility to ensure that all faulty parts are returned within 14 days unless otherwise agreed by EHC. AHC’s are responsible for covering the costs of any parts which were issued and they failed to return. AHC’s can return the part themselves and add the carriage cost to their labour invoice or alternatively EHC can arrange a courier to collect.
An up to date copy of Public Liability Insurance must be submitted to EHC accompanied by a completed AHC Declaration prior to registration. ISO9001 also requires that the AHC should provide an updated copy of public liability insurance to EHC on an annual basis.
The AHC is responsible for ensuring EHC has up to date contact / company information whenever there is a change.
EHC is not liable for any issues / damage caused by the AHC whilst carrying out an install or repair and therefore the AHC requires to be adequately insured. Any grievances / claims which do arise are to be settled between the AHC and customer. EHC will act as a mediator where necessary between the AHC and customer in resolving the complaint.
For EHC to further comply with ISO9001 accreditation we require all AHC’s to display the EHC/AHC logo on their website with a link to the EHC website. This is to help inform & reassure customers that you are a registered installer for EHC products. A copy of the logo will be emailed to you along with confirmation of the receipt of your application to the AHC scheme.
Failure to comply with these Terms & Conditions may result in the withdrawal of the scheme from the AHC.
Should either party wish to terminate this agreement, they will advise the other party giving 60 days prior written notice.
The contents of this Agreement are confidential between EHC and the AHC and as such should not be disclosed to any Third Party. Failure to comply with this confidentiality may result in termination of the Agreement.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.electric-heatingcompany.co.uk.
By providing us with your data, you warrant to us that you are over 13 years of age.
The Electric Heating Company is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us by using our contact us form.
- WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
- Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
- Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
- User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
- Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
- Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as new product releases, special offers, competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
- We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
- Warranty Data that includes data about your product purchased which will include details of installation/purchase date, serial number & model, your name, the installation address & contact telephone number including installer details. We process this data to provide warranty support & record any issues during the life of the product. We will also use this information when arranging a third party engineer’s to attend your property In order to carry out a repair on the product. Third party engineers will be monitored by EHC on a regular basis, third party engineers will only use your details to arrange access for the repair to be completed. Under no circumstances are third party engineers permitted to store our use your details for any other reason. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract in the interest of providing a warranty service & repair.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us via our Contact Us page. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
- HOW WE COLLECT YOUR PERSONAL DATA
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators, trade bodies.
We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
We may also receive data from repair engineers/contractors which you have employed to install or repairs our products within your property. This data is used for recording and processing the issuing of warranty spares and repairs.
- MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you or OR by emailing us via our Contact Us page at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
- DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
- Other companies who provide services & products to us i.e product manufacturers.
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers
- Government bodies that require us to report processing activities.
- Third party engineers/contractors who have been assigned to carry out a warranty repair on our behalf.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
- INTERNATIONAL TRANSFERS
We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
- We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
- DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
All shop transactions are secure and encrypted with SSL technology via a realex 3D secure payment gateway
- DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please visit our Contact Us page to express your request.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
- THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.