Total Care Package

Social Housing Clients

As part of our committed service to all our Social Housing clients we believe that a responsible approach should be taken to ensure that the Incoming Mains to a property has the capacity to operate the relevant products. Additionally we also discuss relevant electricity Tariffs which leads to reduced Whole House Electricity costs on behalf of their Tenants.

 

Due to the number of Electricity Suppliers throughout the UK and the diverse nature of the various Tariffs offered by them, choosing the correct option can often be confusing which is why The Electric Heating Company has developed our unique Total Care Package.

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This comprehensive package includes the following:

  • We offer direct assistance to tenants for radiator issues. The social landlord can forward any queries to us, and we handle  them entirely, ensuring satisfaction for both tenants and landlords through clear communication.
  • We will provide specification services, sizing, and placement guidance for radiators to best suit the property.
  • Advising the client of any additional work required to upgrade the Mains supply
  • Discuss relevant Electricity Tariff rates depending on area
  • Providing Energy Consumption indications
  • Discussing Change of Electricity Provider and required Meter
  • Discussing payment methods: Payment Card, Direct Debit, Quarterly Billing, pre-payment
  • Providing training & education to all Tenants to ensure the heating system and Controls are operated in an efficient manner
 
We also offer a monthly cost monitoring facility for Whole House Electricity costs. This includes a full reporting service if required.
 
Terms and Conditions:
 
Total Care package covers the following:
The total care package is provided for two years from date of product installation. The package covers a pre installation site visit, a post installation site visit, and up to one follow up visit if needed within the 2-year period. Additional physical visits chargeable with a fee on a case-by-case basis. We will provide e mail and phone support for the lifespan of the installation.
 
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