AHC’s will only install EHC Products for sales leads and repairs provided by EHC to the AHC. As part of EHC’s customer care service all customers will be contacted after the installation or repair. A customer satisfaction survey will be supplied and recorded on EHC’s database.
AHC’s are obliged to promote EHC products for their normal scope of work within the designated Post Code areas.
EHC will send enquiries to the AHC nearest in postcode or area to the customer. No other company will receive these enquiries unless agreed between EHC and AHC.
All customer enquiries and warranty repairs which are passed to an AHC require the AHC to contact the customer in question within 24 hours of receiving the enquiry from EHC. Where an AHC cannot meet this requirement EHC should be notified at the earliest opportunity.
AHC to inform the customer after installation to register the product on the EHC website or return the completed Product Warranty Card.
AHC’s will receive an additional discount off the trade price of 7.5% when ordering direct from EHC, certain products like boiler and cylinder packages are exempt from this discount.
When carrying out a warranty repair all labour costs must be pre-agreed where reasonably practicably before commencing the work. Where replacement parts are issued by EHC it is the AHC’s responsibility to ensure that all faulty parts are returned within 14 days unless otherwise agreed by EHC. AHC’s are responsible for covering the costs of any parts which were issued and they failed to return. AHC’s can return the part themselves and add the carriage cost to their labour invoice or alternatively EHC can arrange a courier to collect.
An up to date copy of Public Liability Insurance must be submitted to EHC accompanied by a completed AHC Declaration prior to registration. ISO9001 also requires that the AHC should provide an updated copy of public liability insurance to EHC on an annual basis.
The AHC is responsible for ensuring EHC has up to date contact / company information whenever there is a change.
EHC is not liable for any issues / damage caused by the AHC whilst carrying out an install or repair and therefore the AHC requires to be adequately insured. Any grievances / claims which do arise are to be settled between the AHC and customer. EHC will act as a mediator where necessary between the AHC and customer in resolving the complaint.
For EHC to further comply with ISO9001 accreditation we require all AHC’s to display the EHC/AHC logo on their website with a link to the EHC website. This is to help inform & reassure customers that you are a registered installer for EHC products. A copy of the logo will be emailed to you along with confirmation of the receipt of your application to the AHC scheme.
Failure to comply with these Terms & Conditions may result in the withdrawal of the scheme from the AHC.
Should either party wish to terminate this agreement, they will advise the other party giving 60 days prior written notice.
The contents of this Agreement are confidential between EHC and the AHC and as such should not be disclosed to any Third Party. Failure to comply with this confidentiality may result in termination of the Agreement.
Mr Thomas, ‘X’ Council, Lincolnshire
I have recently received a call from the Housing Officer on behalf of the residents of x Court, wanting to pass her thanks on to Kevin.
She informed me that he has been extremely helpful throughout the whole process of the Total Care Package from start to finish and even afterwards.
Once again many thanks from the residents and from myself.
R Stacey, Wokingham
I want to extend a massive thank you to you for being so proactive and so friendly about my issues. Considering I emailed you on a Sunday and you had the resolve to me by circa 9.19am on Monday I am very impressed.
Thank you again for the excellent customer service shown by you and the team. A client problem resolved quickly, easily and pleasantly. It’s almost a rarity these days.
Kevin Brown, Precision Plastics (Guernsey) Limited
We are a medium sized independent Builders & Plumbers Merchant / Home Improvement Centre based in the Channel Islands and always looking for quality products to add to our portfolio and offer to our discerning customers. Quality is important on a contained Island market as word of mouth plays a large part in the success of our business.
We took on EHC in 2012 and , in a nutshell, “haven’t looked back”. The Comet range of boilers has proved very popular with installers and householders alike and is now being seen by developers as the perfect choice for their projects giving us many repeat sales. We have also received very favourable comments on their solar equipment.
Having reliable back-up is a major factor on island and to this end EHC have proved to be a top-rated supplier always quick to deal with any minor problems that may arise.
Speed of delivery is excellent, positive feedback from our customers is as good as 100%, and their support at trade shows and provision of display product has provided us as a supplier with all we could ask for.
Joanne Greenwood, North Yorkshire
An ode to my lovely new bathroom radiator
A helpful young chap knocked at my door today
To deliver my radiator, of which I must say
Has thrilled me, the manufacturing quality superb
Purchased to keep toasty whilst soaking in my tub
I’m delighted with the colour RAL6019
The pale green restful & calming…..simply divine
So thank you so much from my Hubby and me
To the German engineers, Carole, and all at EHC